When your adjustable bed frame isn’t manufactured by Customatic Sleep Technologies, contacting the right company is essential for quick support. In the past we have manufactured beds for Rize, Mattress Firm, Nectar, and other brands. While we offer assistance for our products that we manufacturer, other brands like Rize Home, Mattress Firm Nectar, etc. have their own customer service processes for beds manufactured by other manufacturers. Use this guide to connect with the appropriate manufacturer, ensuring efficient troubleshooting, warranty checks, and replacement part orders for your specific bed frame.
Identifying Your Bed’s Manufacturer
To determine your bed’s manufacturer, check the owner’s manual or any labels attached under the frame. The manual provides product details, warranty coverage, and contact information. If you’re unsure, search for a frame code or serial number— Items that we manufacture have this information on a sticker on the bedframe at the foot of the bed or on a sticker on the front of the owner's manual.
Contacting Rize Home
- Call 855-581-3095 to speak to Rize Home customer support.
- Email Warranty@rizehome.com for warranty-related or repair questions.
- Have your model information or serial number ready for faster assistance.
Reaching Out to Mattress Firm and Other Brands
If your adjustable base was purchased from Mattress Firm or another retailer, locate your receipt or purchase records. Visit the manufacturer or seller’s website for service numbers. Prepare your bed model information ahead of time to expedite technician scheduling, warranty validation, and ordering of replacement parts.
What to Expect from Manufacturer Support
- Guidance on troubleshooting common frame issues
- Warranty verification using your frame code or purchase information
- Assistance ordering replacement parts or scheduling a technician visit
Conclusion: Get the Right Support Quickly
For beds not made by Customatic Sleep Technologies, always contact the original manufacturer or retailer for the fastest assistance. Have your product’s model and serial information ready for seamless support, ensuring you receive the most accurate troubleshooting or repair help for your adjustable bed.