Customatic Help Desk

The Independence Bed

• Where do I locate the frame code and serial number for my Independence?
• How do I set up my Independence Bed?
• How do I reset my bed if it stops functioning as expected?
• How would I know if my bed needs a reset?
• How do I change the direction the bed turns?

DreamTemp

• How do I connect my mattress to a smart device?
• How do I pair my remote to the mattress?

Adjustable Bases

• I unplugged the bed from the power supply, waited and then plugged it back in and the bed is still not working.
• If my adjustable bed frame is not working as expected, what should I do?
• How do I pair the remote to my adjustable base?
• How do I know if I need to replace the batteries in my remote?