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Welcome to the Customatic Sleep Technologies
Help Center

  1. Customatic Technologies
  2. Troubleshooting & Support

Troubleshooting & Support

Get help troubleshooting bed frames, finding parts, scheduling technician service, and understanding warranty coverage. Access owner’s manuals and frame code information for quick assistance.

Support When Not a Customatic Product

  • Contacting Other Brands (e.g., Rize Home, Mattress Firm)
  • How to Identify The Correct Manufacturer

Remote Pairing & Operation

  • No Replacement Available: What to Do

Motor and Control Box Issues

  • Motor Malfunction Troubleshooting

General Troubleshooting

  • Bed Making Excessive Noise or Not Functioning
  • Power Bed Not Responding or Stuck
  • Remote Not Working or Lost