Your Customatic Sleep Technologies heating and cooling mattress features built-in Wi-Fi that allows you to control temperature and other settings directly from your smartphone or tablet using the Sleep Innov App.
Before You Begin
To connect your mattress successfully:
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Have your Wi-Fi network name and password ready.
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Make sure your mobile device is connected to Wi-Fi and that Bluetooth is turned on.
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Keep your mobile device within 6 feet (2 meters) of the mattress control box during setup.
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Download the Sleep Innov App from the App Store (iOS) or Google Play (Android).
Step 1 – Download and Open the Sleep Innov App
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Download Sleep Innov App from the App Store or Google Play.
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Open the app and create an account if prompted.
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Keep the app open — you’ll return to it once your mattress is in pairing mode.
Step 2 – Enable Pairing Mode on the Control Box
If you are connecting your mattress to Wi-Fi for the first time, you’ll need to place the control box in pairing mode.
You can do this in either of the following ways:
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Option 1: Press and hold the button inside the top of the control box for 3 seconds.
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Option 2: Press and hold the Side button on the remote control for 5 seconds, until the LED lights above it begin flashing.
Once the LED lights flash, the control box is now in Wi-Fi pairing mode.
Step 3 – Add Your Mattress in the Sleep Innov App
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Return to the Sleep Innov App on your phone or tablet.
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Tap “Add Device.”
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You can also tap the ( + ) icon and choose “Add Device.”
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The app will automatically scan for nearby devices in pairing mode.
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Once your mattress appears, tap “Add.”
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Select your Wi-Fi network, enter your password, and tap “Connect.”
The app will connect your mattress to Wi-Fi and complete the pairing process.
When finished, the mattress will appear in your device list and is ready for use.
Step 4 – Using Your Mattress Controls in the Sleep Innov App
The Sleep Innov App mirrors the functionality of your remote control.
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Press the Power button in the app to turn your mattress on.
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Use the app to adjust heating or cooling levels for each side of the mattress.
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The Memory button on the app works only if you have previously saved settings using the remote control.
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New memory settings must be programmed from the remote.
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Step 5 – Using the Timer Feature in the App
The Timer allows you to schedule heating or cooling for each side of the mattress.
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Tap “Timer” on the app’s main screen.
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Select which side you want to control: L, R, or LR.
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LR controls both sides simultaneously.
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For Twin XL sizes, only the left side is available.
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Choose your desired heat or fan setting for the body or foot zones.
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Set the start time and duration.
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If no timer is set, the default shut-off time is 4 hours.
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Tap the slider to activate the timer (it will turn green when active).
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To add more timers, select Timer 2 or Timer 3 and repeat.
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Tap “Save” to return to the main screen. The Timer icon confirms your settings.
Troubleshooting Connection Issues
If the mattress doesn’t appear in the app:
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Ensure your phone is connected to the same Wi-Fi network you intend to use.
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Confirm the control box LED lights are flashing (pairing mode).
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Try restarting the app and repeating the pairing steps.
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Make sure your Wi-Fi signal is strong near the bed.
If the issue persists, please contact Customer Support and provide your frame code (located on the metal cross bar under the foot of the bed) and proof of purchase.
Summary
Connecting your heating and cooling mattress to the Sleep Innov App allows you to personalize comfort settings from your smart device. Once connected, you can easily adjust temperature, set timers, and manage preferences for each side of the bed.